Questions your support team will actually get from customers.
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| EN | Answer |
|---|---|
| Is there a video overview of how Ason works end to end? | |
| Why hasn't this month's payslip arrived yet? | It only generates once the period closes, not before - see Final Outputs. Check the numbers anytime meanwhile via Results |
| Can we look at outputs before finalization is done? | Yes - close-time documents (Payslip, AccountingDocument, ...) are ready right after Close, no need to wait for Finalize - see Final Outputs |
| Why can't we close the period? | One of three gates is unmet: unrecorded employees, an unresolved Payroll Control case, or incomplete WageType-Accounting-Allocation |
| How do I configure payroll control? | |
| The accounting posting document is missing or failed | The wage type-to-account mapping isn't complete - see WageType-Accounting-Allocation |
| Can we reopen a period we already closed? | No - closing is permanent, see Payrun Periods |
| Can we still get a document from a period closed months ago? | Yes - closed periods and their documents stay retrievable anytime, see Final Outputs |
| Why hasn't Swissdec submission happened for this period? | The payroll isn't switched to "live" yet - see Go live |
| How do I ensure ELM transmissions happen automatically? | |
| Can we pay an employee early, mid-month? | Yes - trigger a Payout any time within the open period, for one, several, or all employees |
| Can we cancel a payout we just created? | Yes, as long as the bank hasn't processed it yet - see Payouts |
| How far back can a correction reach? | Retroactively to the case change's own start date, down to the payroll's accounting start date - see Results |
| Can we add a general ledger account or cost center ourselves? | Yes, any time, per payroll - see Client Lookups |
| Can we get our documents as JSON instead of PDF/Word? | No - fixed formats per regulation; Xml/XmlRaw is the closest to structured data, see Final Outputs |
| How do we onboard a new company customer? | Follow the Setup / Migration checklist, start to go-live |
| Can we pause a company temporarily without deleting it? | No pause toggle exists - just stop reporting case changes and don't close further periods, see Tenant |
| We deleted a tenant by mistake - can it be restored? | No - tenant deletion is permanent with no recovery, see Tenant |
| How do we give a colleague access to our account? | Invite them by email with a role - see User / Authentication |
| Can we change our login email or password in Ason? | No - that's managed by your identity provider, not Ason, see User / Authentication |
| We didn't receive a webhook we expected | Check delivery attempts for that webhook - every attempt's payload and response status is logged, see Webhooks |
| What's still missing before we can close a period cleanly? | Check the missing-data endpoints - see Case Data |
| Is there a report for something that isn't a standard output? | Check the Reports catalog first - if nothing fits, get in touch |
| Can employee groups be paid separately (e.g. administration vs. production)? Where can this be distinguished? | In Ason, all employees of a company are calculated continuously; there's no separate calculation run per group, and the payrun period is closed for everyone together. Payout, however, happens per employee: with a positive payout balance, one, several, or all employees can be selected and paid at any time - so, for example, administration and production can be paid at different times with their own payment files. To distinguish and evaluate by group, cost centers are used (see "Where is the cost center recorded?") |
| How do I proceed with onboarding a company? | |
| How do I set up the chart of accounts, including postings? | |
| How do I record a UVG (accident) ELM insurance profile? | |
| How can automatic BVG be set up for staff leasing companies? | |
| How do I record a KTG (sickness allowance) ELM profile? | |
| How do I record a UVGZ (accident suppl.) ELM profile? | |
| How do I record family compensation funds with several locations? | |
| Which data is required to be captured on an employee? | |
| What can employees capture or view themselves in ESS? | |
| How are cash payments recorded for employees? | |
| How are employees below the AHV minimum wage recorded? | |
| How is children's data captured? | |
| How do I correct a wrong entry/termination date? | |
| Which data is needed for a salary change? | |
| How do I add to data already captured? | |
| How do I record changes to fixed wage values? | |
| How do I record and adjust a wage garnishment? | |
| How are company cars recorded for employees? | |
| How do we correct data in an already-closed period? | |
| How are the social insurance bases calculated? | |
| Can there be multiple wage payments within one period? | |
| How do I close a payroll period, and what happens? | |
| How can I resize the logo on the payslip? | |
| Can I add remarks to payslips? | |
| Where can I see the preliminary payroll reports? | |
| Which standard reports can be generated? | |
| Why do I need to enter an SSL number, and where? | |
| Where is the FAK canton recorded? | At company level, you record which family compensation funds (FAK), per canton, the company is affiliated with. On the individual employee the FAK canton doesn't need to be recorded separately - it's determined automatically from the workplace. If the workplace changes (event "Change workplace"), the FAK canton follows accordingly |
| Where is the function/job title recorded? | The function is recorded as "Job title" (free text, the profession actually performed in the company) in the event "Enter statistical data" resp. "Change statistical data". This requires the statistical report to be switched on for the company (event "Configure ELM transmissions"). When the function changes, the new job title is recorded starting from the desired month |
| Where is the department recorded? | There's currently no dedicated department master-data field. The organizational structure is mapped via cost centers instead (see "Where is the cost center recorded?"). Distinct from this is the workplace: it can only be chosen/changed on the employee if the company has more than one workplace recorded, via the event "Change workplace" |
| How are years of service calculated or recorded in case of a business transfer (UBU) or a rehire? | Ason doesn't currently track years of service automatically. What counts are the employee's entry and withdrawal dates; on a rehire, the new entry date applies. Creditable prior service (e.g. on a business transfer/UBU) can't currently be recorded separately. A seniority allowance is recorded as an amount in the event "Enter seniority allowance" (provided the wage type is activated in the wage type master). Automatic tracking of years of service is in preparation |
| Where is it defined how a year of service is calculated? (There are different methods) | Since years of service aren't currently calculated automatically, there's also no configurable calculation method yet. Both are in preparation; the different methods (e.g. entry date, crediting of prior service) will gladly be taken into account |
| Where are permit details recorded (incl. ZEMIS no., validity dates, etc.)? | The employee's residence category is recorded. The foreigner's permit can additionally be filed as a document on the employee. Permit validity dates and the ZEMIS number aren't a Swissdec requirement, so there's currently no field for them |
| Where is entitlement to a 13th/14th month wage recorded? | 13th month wage: at company level you define whether a 13th month wage is paid at all. Only if this is activated can it be set up on the employee in the event "Configure 13th monthly salary" - deviating payout months per employee are also possible there. 14th month wage: first the wage type "14th monthly wage" is activated at company level (event "Select variable wage values/wage types"). The amount is then recorded per employee in the event "Enter 14th month's salary" |
| Where is the pension fund annual salary recorded? (Can the calculation be automated, e.g. including bonus entitlement?) | Occupational-benefits data is maintained in the event "Manage occupational benefits data". Automatic calculation is currently implemented generically for companies with an LGAV as well as, with its own configuration, for staff leasing. For "normal" companies, currently only a fixed entry is possible, i.e. BVG contributions are recorded as fixed amounts. An automatic calculation including bonus entitlement isn't currently planned for these companies |
| Where is the pension fund plan recorded? | In the event "Manage occupational benefits data" the pension provider and the insurance code (plan) of the employee are chosen. For companies with an LGAV the plan is derived generically, for staff leasing via its own configuration. For "normal" companies the plan is recorded fixed |
| Where is place of origin recorded, e.g. for producing reference letters? | Place of origin (home town) isn't a Swissdec requirement, so there's currently no field for it |
| Where is denomination resp. the yes/no for church tax recorded? | For employees subject to withholding tax, denomination is recorded in the event "Enter/change withholding tax-relevant data". It feeds into determining the withholding-tax code (with resp. without church tax). For employees not subject to withholding tax, no denomination is tracked |
| Where are the statistical values recorded (professional position, education, employment contract, type of employment)? | All of these values are recorded in the event "Enter statistical data" resp. "Change statistical data". This requires the statistic to be switched on for the company (event "Configure ELM transmissions") |
| Only two QST fields are shown - where can the tariff be set, or is it derived automatically from the other data? | All withholding-tax data is recorded in the event "Enter/change withholding tax-relevant data". There, the withholding-tax code (tariff) is selected; the choice depends on category and canton. The canton is pre-filled automatically (canton of residence, or the workplace's canton if resident abroad) and can be adjusted. Ason also shows a "Withholding-tax code suggestion", derived from civil status, children, partner details, residence category and denomination. The tariff isn't set automatically: the suggestion is taken over resp. the code is confirmed in the "Withholding-tax code" field |
| Where can additional income/employment be recorded? | Also in the event "Enter/change withholding tax-relevant data". Answer the question "Are there additional gainful activities or replacement income?" with Yes, then record the level of employment at the other employers. If it's not known, confirm the corresponding question - Ason then applies the median value |
| How/where can a weekly resident be recorded? | In the event "Enter/change withholding tax-relevant data". For cross-border commuters, answer "Is the employee a cross-border commuter?" with Yes, and under "Type of stay" choose "With weekly residence" (a person taxed at source without residence in Switzerland, but with a weekly-residence address in Switzerland). The weekly-residence address is then recorded. A weekly residence outside this cross-border-commuter context isn't currently mapped separately |
| Where can QST flat rates be recorded for special cases? | Freely definable flat rates don't exist. For special cases, in the event "Enter/change withholding tax-relevant data", under category "Predefined categories" one of the predefined codes is chosen: HEN/HEY (administration/board fees paid to persons resident abroad, without/with church tax), MEN/MEY (income from employee participations paid to persons resident abroad, without/with church tax), SFN (special agreement with France) as well as NON/NOY (correction cases). If an individually approved tariff code from the cantonal tax administration exists, the corresponding question ("Is there a specially approved withholding-tax tariff code?") is answered Yes in the same event, and the approved code is recorded |
| Where is the BVG contribution recorded? Or is a pension fund interface always assumed? | In the event "Manage occupational benefits data", the pension provider, the insurance code and the monthly BVG contribution of employee and employer are recorded. Ason doesn't assume a pension-fund interface: contributions are recorded per the pension certificate resp. pension fund statement. For companies with an LGAV as well as in staff leasing (own configuration), the calculation happens automatically. For changes affecting the pension fund (e.g. wage, address, civil status), Ason creates tasks so the notification to the pension fund isn't forgotten. One-time correction amounts are recorded via the events "Record one-time pension fund correction contribution" (employee) resp. "Record one-time pension fund correction employer contribution", where activated for the company |
| Where is the cost center recorded? Some companies also record more than one cost center per employee - how is that possible? | First, at company level in the event "Configure financial accounting", the configuration is switched on, and then the cost center master is filled under Company/Cost center master. On the employee, the cost center is assigned in the event "Financial accounting Enter posting data"; changes happen in the event "Financial accounting Change posting data". Currently exactly one cost center can be recorded per employee. Splitting an employee across several cost centers (e.g. percentage-based) isn't possible - please get in touch with Ason if needed |
| Where are flat-rate expenses recorded, e.g.? | First the desired wage type is activated in the wage type master. The flat amount is then recorded on the employee. Available are Flat-rate expenses expatriates, Other flat-rate expenses, as well as Flat-rate expenses apprentices (training allowance) |
| Where is the company's currently valid expense policy recorded, for showing it on the salary certificate? | In the event "Configure payroll statements", at company and at employee level. At company level, you record whether an approved expense policy exists, which canton approved it, and when. If it applies to all employees, Ason automatically sets the remark "Expense policy approved by canton XX on DD.MM.YYYY" for everyone under item 15 of the salary certificate. If it only applies to individual employees, it's recorded on the respective employee in the event "Configure salary certificate" |
| Where is the "free commute to work" checkbox set per employee? | In the event "Configure salary certificate" at employee level, via the question "Is there free transport between home and workplace?" (Yes/No). The entry is reflected in field F of the salary certificate |
| Where can salary certificate remarks be recorded? | Individual remarks (item 15) are recorded as free text on the respective employee, in the event "Configure salary certificate". Remarks that apply to all employees are recorded once at company level, in the event "Configure payroll statements" (answer the question "Should remarks under item 15 be recorded for all employees?" with Yes and enter the text). These remarks shouldn't be confused with the comment on the payslip, which is recorded separately |
| If an employee is to be paid out flexi-time hours within the monthly wage, what rate is used? Can this be set individually per company? | The hourly rate results from the monthly wage at 100% workload, divided by the number of working hours per the workplace. This rate is fixed in Ason and currently can't be adjusted individually per company. The hours to be paid out are recorded per employee in the event "Enter payout of flexible hours" and appear with the wage type "Payout of flexi hours" on the payslip |
| Can a second bank account be recorded per employee, with both active and, e.g., controlled via wage types? | Not currently. At any point in time, exactly one payment connection is active per employee (or "Pay out in cash"); a change happens in the event "Change payment details" and applies from the chosen date. A parallel second bank controlled via wage types isn't provided for. The only other bank connection concerns wage garnishments (debt collection office) |
| How do I log into the sandbox? | Through Zitadel (SSO) - see User / Authentication |
| How long until my first payslip in the sandbox? | About 2 minutes after registering - see Quickstart |
| The sandbox's pop-up field doesn't disappear after loading - what do I do? | Click next to the pop-up field |
| What's the difference between a Division and a Tenant? | A Tenant (Organization) is the top-level container; a Division is a scoping unit auto-provisioned 1:1 with a Payroll - see Tenant and Payroll |
| What are the exact steps to set up a demo company in the sandbox? | Create the Tenant and Payroll, assign Regulations, enter Company Data, create an Employee, then Employee Data - six requests end to end, see Quickstart |
| What exactly is an "event" (case change)? | Just what happened - a what, a from/to date range, and a value. See Case Data |
| Do I need to refresh anything to see updated results? | No calculation step to trigger - results recalculate automatically after every change; refresh your browser view to see it. See Results |
| Is data recorded at company level or employee level? | Both - a case is either company- or employee-scoped depending on its caseType, see Case Data |
| Where can we see calculated results before the payslip document exists? | Via Results - always up to date. The payslip file itself only generates once the period closes, see Final Outputs |
| Can we pay out all employees at once, or only individually? | Either - a Payout targets one, several, or all employees with an open amount |
| How do we know when a period's documents are ready to download? | Subscribe a webhook to PayrunPeriodClosed/Finalized, then fetch via the documents endpoint - see Final Outputs and Webhooks |
| How do we activate additional wage types, like expenses or bonuses? | Swissdec's standard wage types are active by default - additional ones (expenses, bonuses, ...) are switched on per payroll, see WageTypes Master |
| How do we make a one-time salary correction for an employee? | Report it as a case change on that employee, same mechanism as any other event - see Case Data |
| How do we pay a one-time bonus or commission? | Report it as an employee case change, same as any other event - see Case Data |
| How do we get the accounting posting document into our finance system? | It's generated automatically on Close and delivered via webhook/documents endpoint, in whatever format your accountingDocument regulation produces - see Final Outputs |
| How do we get a System User / API key for production? | System users are provisioned by Ason - contact support@ason.ch. See User / Authentication |
| Where's the interactive API reference / Swagger UI? | See API Reference in the navigation - also linked as Swagger UI from there |
| How does the bank integration work? | Ason doesn't connect to your bank directly - a Payout returns a pain.001 payment file for you to submit yourself, or automate on your side |
| Can we get all our data out to build a custom report ourselves? | Check the Reports catalog first - if nothing fits, pull case values/changes directly or subscribe a webhook, see Case Data |